Reference

nobu 99 Terms & Conditions for Your Account

nobu 99 Terms & Conditions explain how you open, use and protect your account before you enter the lobby.

Clear account stepsWallet record rulesMobile access termsIndonesia eligibility
nobu 99 nobu 99 Terms & Conditions for Your Account
POLICY HELP ROUTES

Ask Us About Your Account Terms

A clear contact route matters when a clause affects your account. We can help you locate the relevant Terms & Conditions section, check a wallet record or explain why a phone confirmation…

Account terms Ask us which Terms & Conditions clause applies to account creation, phone confirmation, duplicate account concerns or a temporary access pause.
Wallet records Send the DANA, OVO, GoPay or QRIS receipt reference when a payment entry does not match your cashier history or account balance record.
Policy changes Contact support through your signed-in account when you want to question a wording change, request a correction or ask how a new clause affects you.
HOW WE HANDLE TERMS

Check Account Security and Policy Records

We keep the policy process tied to practical account controls rather than vague promises. Phone confirmation helps connect an account to its owner, while wallet and transaction records help us trace a…

Account data

We use the details you submit for account administration, phone confirmation, policy notices and payment matching. Tell support if a displayed account detail needs correction.

Cookies

Cookies can retain your session and selected settings on the browser you use. Clearing them may require you to sign in again and repeat a phone check.

Account security

We may pause an account when sign-in details, device behaviour or wallet activity needs checking. Support can explain the next account step without changing the policy.

Payment records

Receipts for OVO, GoPay, DANA, QRIS, virtual account and bank transfer activity help us compare your account entry with the payment reference supplied.

Data retention

Some account and transaction records may remain for the period required by the applicable policy or local law. Ask support which record category your request concerns.

Change requests

You can request a correction to eligible account details through the signed-in support path. Include your account reference so we can separate your request from another account.

Browse Answers About Account Rules

These Terms & Conditions questions focus on the account actions Indonesian customers ask about most. We cover confirmation, wallet evidence, mobile sessions, policy changes and access wording so you can decide whether to continue under the displayed terms. When a question depends on location or eligibility, the answer remains subject to local law.

You can open the current Terms & Conditions from the policy link shown around account creation and inside your signed-in account. Read the displayed version before confirming your account or continuing after a policy update.

You need to provide accurate account details and complete the phone verification step requested during access. We may ask for another confirmation when device behaviour, sign-in details or wallet activity does not match.

Yes. The policy covers payment records and account matching for DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. Keep your receipt reference if support needs to trace a cashier entry.

The Terms & Conditions apply whether you sign in from a phone, tablet or desktop browser. A new device or cleared cookie session can require another login and phone confirmation before access continues.

Use the signed-in support route and identify the field that needs correction. We may request account or phone confirmation before changing eligible details, and the request remains subject to the current policy.

Access can be paused while we check a sign-in issue, conflicting account detail, payment reference or suspected misuse. Availability also depends on local law, and support can explain the applicable next step.

When wording changes affect account use, we show the updated policy through the account or policy link before the relevant confirmation step. Check the displayed date and contact support if a clause is unclear.